Shipping policy

Shipping Policy

Last Updated: September 2026

At NUVORA, we want your shopping experience to be simple from checkout to delivery. Below you’ll find everything you need to know about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.

Please note that orders may take slightly longer to process during holidays, promotions, or periods of high order volume.

Shipping Times

Estimated delivery times vary depending on your location and the product ordered.

Standard Shipping: 7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by customs processing, weather, carrier delays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the items in your order.

Any shipping promotions or free-shipping offers will be clearly stated on our website.

Order Tracking

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to follow its progress.

Tracking information may take 24–72 hours to become active after the order has been shipped.

Customs & Import Fees

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs fees are the responsibility of the customer. NUVORA does not control these charges and cannot predict their amount.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

If your tracking information shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, or your local delivery carrier.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible. Once an order has been shipped, we may be unable to change the delivery address.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and the item received. We’ll review the issue and work with you toward an appropriate solution.

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